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Type of Request
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Customer Information
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Document Submission
Welcome to Our Document Submission Portal
Our online portal allows you to quickly and securely submit any necessary documentation to DTE Energy. Please read the instructions carefully.
By submitting your information via our online portal, you agree to DTE Energy's Terms & Conditions.
Step 1 of 3
Please select your type of Landlord request.
What best describes your Move In/Move Out request?
Please select your type of Business Center request.
Please select your type of Account Management request.
Please select your type of Low-Income Verification request.
Step 2 of 3
Please enter your information below. If you are submitting this request on behalf of someone else, please provide his/her information.
If you have more than 10 service addresses where you need an energy resolution, please upload an Excel spreadsheet with all addresses on Step 3.
Step 2 of 3
Please enter your information below.
Step 2 of 3
Please enter your business' information and the address where you want to start, stop or move service.
If you have more than two service addresses, please upload an Excel spreadsheet with all addresses on Step 3.
Step 3 of 3
Please fill out our Medical
Certification Form to submit a request to protect your service from being disconnected due to a medical condition. This form must be signed by all parties and submitted within the past 30 days or we will not accept it.
The following documents are required if customer is also the patient:
1. Medical emergency hold request or medical emergency letter on official letterhead from a physician or public health organization
DTE customer of record name, address, telephone and account number
Certificate dated within 30 days
Physician's telephone number
Signed by physician or health official
General information regarding the patient's health condition
Identifies the medical condition and any medical or life supporting equipment being
used
States an interruption (shut off) of service will aggravate an existing medical
emergency or immediately become life- threatening
2. Valid Identification for the DTE customer of record, matching household address
1. Medical emergency hold request or medical emergency letter on official letterhead from a physician or public health organization
2. Valid Identification for the DTE customer of record, matching household address
The following documents are required if the patient is an adult living in the
customer's house:
1. Medical emergency hold request or medical emergency letter on official letterhead from a physician or public health organization
DTE customer of record name, address, telephone and account number
Certificate dated within 30 days
Physician's telephone number
Signed by physician or health official
General information regarding the patient's health condition
Identifies the medical condition and any medical or life supporting equipment being
used
States an interruption (shut off) of service will aggravate an existing medical
emergency or immediately become life- threatening
2. Valid Identification for the DTE customer of record, matching household address
3. Valid Identification for the adult patient in the household, matching the household address
1. Medical emergency hold request or medical emergency letter on official letterhead from a physician or public health organization
2. Valid Identification for the DTE customer of record, matching household address
3. Valid Identification for the adult patient in the household, matching the household address
The following documents are required if patient is a minor living in the customer's
house:
1. Medical emergency hold request or medical emergency letter on official letterhead from a physician or public health organization
DTE customer of record name, address, telephone and account number
Certificate dated within 30 days
Physician's telephone number
Signed by physician or health official
General information regarding the patient's health condition
Identifies the medical condition and any medical or life supporting equipment being
used
States an interruption (shut off) of service will aggravate an existing medical
emergency or immediately become life- threatening
2. Valid Identification for the DTE customer of record, matching household address
3. Birth certificate, guardianship papers or identification for the minor patient in the household, matching the household address
4. If the customer of record is not a parent or guardian of the minor, valid identification for a parent or guardian of the minor, matching the household address
1. Medical emergency hold request or medical emergency letter on official letterhead from a physician or public health organization
2. Valid Identification for the DTE customer of record, matching household address
3. Birth certificate, guardianship papers or identification for the minor patient in the household, matching the household address
4. If the customer of record is not a parent or guardian of the minor, valid identification for a parent or guardian of the minor, matching the household address
Submit Documents
Step 3 of 3
Please fill out the remaining information and upload your documents below.
All four types of documents are required.
Valid Personal Identification (submit one):
Proof of Residency During the Billing Period (submit two):
Police Report or Report Number
Notarized Identity Theft Report from the Federal Trade Commission
- Color image of a valid government-issued photo ID (driver's license, state ID, passport)
- Social Security card
- Business mail (such as an energy bill, insurance statement, cable bill or tax statement)
- Lease or rental agreement ?must be notarized
- Property ownership papers such as a settlement statement or registered deed ?a $1 deed requires a bill of sale
- Documentation from a credit reporting agency stating fraud ?this information will come from TransUnion, Experian or Equifax
- Letter(s) from various creditors stating fraud
- Letter(s) from a financial institution stating fraud due to lost or stolen identification
- Incarceration papers (if applicable)
The following documents are required.
Property Owner's Information:
- Color image of a valid government-issued photo ID (such as a driver's license, state ID, passport)
- Property ownership papers such as a settlement statement or registered deed ?a $1 deed requires a bill of sale
Your Tenant's Personal Information:
- Color image of a valid government-issued photo ID (such as a driver's license, state ID, passport) (required)
- Lease or rental agreement ?must be notarized (required)
- Eviction documentation ?this must have a stamp from the court (if applicable)
Submit Documents
Step 3 of 3
Please fill out the remaining information and upload your documents below to process your request to reconnect, start, stop or move service.
The following documents are required for all probate requests:
- Detailed cover letter including:
- Your contact information
- What you are requesting from DTE (reconnect, start, stop or move service)
- Death certificate
However, if you are requesting to create an estate account for the deceased or transferring service to your name, you must provide these additional documents (submit all):
- Estate documentation
- Trust papers from the estate
- Tax documentation or Employer Identification Number or EIN
- Valid personal identification (submit one):
- State-issued driver's license or identification card
- Social Security card
Submit Documents
Step 3 of 3
Please fill out the remaining information and upload your documents below process your bankruptcy.
If a bankruptcy has been filed, please forward the court-ordered bankruptcy filing or trustee information.
If a bankruptcy dismissal or discharge has been issued, please provide documentation.
In order to proceed you must provide government-issued identification and one of following documents:
- Court-ordered Chapter 7 or 13
- Trustee documentation
- Court-ordered discharged paperwork
- Court-ordered dismissal paperwork
Submit Documents
Step 3 of 3
Please fill out the remaining information and upload your documents below to process your receivership.
The following documents are required.
Valid Identification (submit one):
All Receivership Documentation:
Submit Documents
Step 3 of 3
Please fill out the remaining information and upload your documents below to resolve your energy usage issue.
Required Documents
- Color image of a valid government-issued photo ID (such as a driver's license, state or city-issued ID or passport)
- Lease or rental agreement ?must be notarized and signed by both landlord and tenant
- Property ownership papers such as a settlement statement, registered deed or registered quit claim deed ?a $1 deed requires a bill of sale (if applicable)
- Proof of residency during the billing period ?business mail (such as an energy bill, insurance statement, cable bill or tax statement) (if applicable)
- Employer Identification Number or tax ID number (for a business only)
Other Documentation
- Court eviction documents or approved move-out form
- Social Security card or official paperwork with your Social Security number
- Lease and/or final judgement eviction documentation (previous and current tenant information)
- Sheriff's Deed with Bill of Sale
- Registered land contract
- Business ownership documents (Articles of Inc., DBA papers, LLC paperwork)
- Police report and/or squatters report
- Divorce decree
Required Documents
- Color image of a valid government-issued photo ID (such as a driver?s license, state or city-issued ID or passport)
- Lease or rental agreement ?must be notarized and signed by both landlord and tenant
- Property ownership papers such as a settlement statement, registered deed or registered quit claim deed ?a $1 deed requires a bill of sale (if applicable)
- Proof of residency during the billing period ?business mail (such as an energy bill, insurance statement, cable bill or tax statement) (if applicable)
- Employer Identification Number or tax ID number (for a business only)
Other Documentation
- Court eviction documents or approved move-out form
- Social Security card or official paperwork with your Social Security number
- Lease and/or final judgement eviction documentation (previous and current tenant information)
- Sheriff's Deed with Bill of Sale
- Registered land contract
- Business ownership documents (Articles of Inc., DBA papers, LLC paperwork)
- Police report and/or squatters report
- Divorce decree
Required Documents
- Color image of a valid government-issued photo ID (such as a driver's license, state or city-issued ID or passport)
- Lease or rental agreement ?must be notarized and signed by both landlord and tenant
- Property ownership papers such as a settlement statement, registered deed or registered quit claim deed ?a $1 deed requires a bill of sale (if applicable)
- Proof of residency during the billing period ?business mail (such as an energy bill, insurance statement, cable bill or tax statement) (if applicable)
- Employer Identification Number or tax ID number (for a business only)
Other Documentation
- Court eviction documents or approved move-out form
- Social Security card or official paperwork with your Social Security number
- Lease and/or final judgement eviction documentation (previous and current tenant information)
- Sheriff's Deed with Bill of Sale
- Registered land contract
- Business ownership documents (Articles of Inc., DBA papers, LLC paperwork)
- Police report and/or squatters report
- Divorce decree
If you have more than 10 service addresses, including all unit/apartment numbers where you
want to start service, please upload an Excel spreadsheet with all addresses listed.
Submit Documents
Step 3 of 3
Please download and fill out the following form, then upload it below when finished.
Please download and fill out the following form, then upload it below when finished.
Submit Documents
Step 3 of 3
Please fill out the remaining information and upload the required documents.
One of the following documents is required to validate your identity:
- Government-issued picture ID
- Social Security card
- Driver's license
- Passport
- Native American tribal ID
- Military ID
- Detroit municipal ID
Submit Documents
Step 3 of 3
Please fill out the remaining information and upload your documents below to process your legal name change.
Current Name on Account
New Legal Name
Step 3 of 3
Please fill out the remaining information and upload your documents below to process your business's legal name change.
Please submit one of the following documents to process your password reset.
Please submit one of the following documents to process your PIN reset.
Please submit one of the following documents:
- Social Security card
- Driver's license or government-issued ID
- Passport
- Military ID
- Detroit municipal ID
- Native American tribal ID
- Divorce decree
- Marriage certificate
- Social Security card
- Driver's license or government-issued ID
- Passport
- Military ID
- Detroit municipal ID
- Native American tribal ID
Please submit one of the following documents:
Submit Documents
Step 3 of 3
Please fill out the remaining information and upload your documents below to verify your occupancy.
Please provide the following information.
- Valid Personal Identification (required)
- Color image of a valid government-issued picture ID?(such as a driver's license, state or city-issued ID) (required)?
- Proof of Occupancy (submit both)
- Business mail from your previous residence (such as an energy bill, insurance statement, cable bill, tax statement or W-2)
- Lease or rental agreement for new service address ?must be notarized
Please provide the following information.
Valid Identification & Proof of Ownership
Property Owner's Information (submit three):
- Color image of a valid government-issued picture ID (such as a driver's license or state or city-issued ID (required for residential customers only)?
- Employer Identification Number (required for property owner or management company)
- Property ownership papers such as a settlement statement or registered deed ?a $1 deed requires a property transfer affidavit
- Property transfer affidavit
Your Tenant's Information:
- Notarized rental/lease agreement (required)
- Color image of a valid government-issued picture ID (such as a driver's license, state or city-issued ID) (if applicable)
- Eviction documentation ?this must have a stamp from the court(if applicable)
Submit Documents
Step 3 of 3
Please fill out the remaining information and upload your documents below to reconnect gas service.
Please provide the following information.
- Valid Personal Identification (required)
- Color image of a valid government-issued picture ID ?(such as a driver's license, state or city-issued ID) (required)
- Proof of Occupancy (submit both)
- Business mail from your previous residence (such as an energy bill, insurance statement, cable bill, tax statement or W-2)
- Lease or rental agreement for new service address ?must be notarized
Please provide the following information.
Valid Identification & Proof of Ownership
Property Owner's Information (submit three):
- Color image of a valid government-issued picture ID (such as a driver's license or state or city-issued ID (required for residential customers only)
- Employer Identification Number or tax number (required for property owner or management company)
- Property ownership papers such as a settlement statement or registered deed ?a $1 deed requires a property transfer affidavit
- Property Transfer Affidavit
Your Tenant's Information:
- Notarized rental/lease agreement (required)
- Color image of a valid government-issued picture ID (such as a driver's license, state or city-issued ID) (if applicable)
- Eviction documentation ?this must have a stamp from the court ?(if applicable)
Submit Documents
Step 3 of 3
Please fill out the remaining information and upload your documents. All fields are required.
Please note customers requesting appointments within the next two business days should call (855) 383-4249.
Please note customers requesting appointments within the next two business days should call (855) 383-4249.
Please note customers requesting appointments within the next two business days should call (855) 383-4249.
Non United States Billing Address
Please note customers requesting appointments within the next two business days should call (855) 383-4249.
The following documents are required.
Valid Identification (submit one):
Proof of Company Structure (submit one):
Please submit one of the following.
Please submit one of the following.
If you have more than two service addresses where you want to start, stop or move service, please upload an Excel spreadsheet with all addresses listed.
Submit Documents