Access or upgrade electric service and check the progress on your request.

Please note: All new, relocated or upgraded residential service connections will be installed as underground residential service laterals at the customer’s expense.
New Service
Need electric service for a new construction project? Submit a request or call us at 800.338.0178.
Upgrade Service
Ask us about service upgrades for your building projects. For residential, call 800.477.4747. For business, call 800.338.0178.
Job Status
See the status of your service request and get a point of contact for questions.

Service Information

Access the resources you need to get electric service up and running. Here are some helpful guidelines.
Underground Service Installations
Underground service means the electrical power cable coming from our power source to your home is buried underground. It's ideal for customers who want overhead clearance for a pool, deck or patio.
The following information will provide you with the basic steps for installing new underground service.
Steps for installation
  1. Contact us at 800.338.0178.
  2. Make sure to call us early in the planning stages so we can access your needs and determine costs. For some customers, we may need to extend higher voltage power lines, which requires additional time.
    Please have the following information available:
    • Your full name
    • Telephone number
    • Address of new service/major cross streets
    • City/township
    • Lot number (if applicable)
    • Subdivision name (if applicable)
    • In-care-of mailing address for billing purposes
    • Social Security Number or other identification
    • DTE Energy account number, if you're a current customer
  3. We'll provide a consultation.
  4. We'll contact you within five working days for the following information:
    • Site plan (if applicable)
    • Electric load information (your electrician may assist you)
    • Proof of ownership (if applicable)
    • Future exterior modification plans such as swimming pool, deck or patio
    Once we have this information, we'll inspect your site to determine the nearest power source, meter location options and related installation costs.
  5. Consider a customer-installed trench for cost savings (optional).
  6. During the consultation process, our representative will discuss how you can reduce costs by digging your own trench.
    If you decide to dig your own trench, you'll reduce your installation costs, but add more steps to the process. Our representative will provide guidelines for digging your trench and help you determine the appropriate route.
    Note: Before you begin digging, you will need to identify the location of existing underground utilities. Miss Dig is the specialized central clearinghouse for this service, processing requests to locate and stake most underground public utility service. Visit Miss Dig for more information.
  7. Know your service options during construction.
  8. We will help you choose the service option that best meets your immediate needs:
    • A meter box can usually be installed after the house has been framed and wired.
    • If facilities are available, we can provide temporary electric service.
    • A Pre-Construction Meter Mount can provide underground service after you complete the building foundation. This eliminates the need for temporary service installation.
  9. Initiate installation with an electrician.
  10. Your licensed electrician or electrical contractor will install your DTE Energy-approved meter box (PDF) and service entrance cable. Our representative will explain the required specifications about your installation. These installations may require an electrical permit before work can begin. Contact your local municipality about the necessary permits and inspections.
  11. Complete a municipal inspection.
  12. Most municipalities require inspections of electrical installations. Check with your municipality for guidelines. The inspector will verify that the installation meets the National Electrical Code (NEC) and the municipality's local ordinance standards.
  13. Arrange a DTE Energy inspection.
  14. When your municipality has approved your meter box installation, we will inspect the installation to make sure our standards are met for your service and safety.
  15. Begin the underground service installation.
  16. We'll begin within 15 working days, unless delayed by poor weather conditions, storms or power outages. When delays occur, we make every attempt to resume our installation schedule within two weeks of power restoration.
    An underground installation crew will:
    • Dig a trench using approved construction equipment, unless you have already dug your own.
    • Install the underground electric cable in the trench.
    • Make the connections in your meter and at the power source.
    • Backfill and mound the soil over the trench. Note: further site restoration, such as compacting the soil, covering the soil with sod or other landscaping is not included.
    Tips on landscaping:
    Appropriate clearances are important for providing safe working conditions when our field personnel are maintaining the electrical equipment on your property. The area around your meter box must be clear of permanent structures, such as shrubs, trees and central air-conditioning units. Transformers or other electrical sources that are used to connect and regulate your underground electrical service must also be clear of obstructions for periodic maintenance. When selecting a planting location, also avoid planting too close to other underground utilities such as gas, water and sewer lines.
    If you have any nearby pole-to-pole overhead lines, remember trees branch outward as well as upward, and need adequate space to grow. By finding the right spot to plant your tree now, you can avoid interference with overhead electric power lines in the future. Tree limbs, which can knock down or come in contact with power lines, are the most common cause of power outages. We recommend you contact your local nursery when selecting a tree for planting near pole-to-pole power lines. DTE Energy will maintain necessary clearances for overhead pole-to-pole power lines.
  17. Receive your first bill.
  18. You should receive your first electric service bill within 35 days of installation. If this does not occur, please contact us at 800.477.4747.
Overhead Service Installations
Overhead service, also known as an overhead service drop, is the overhead electrical power line coming from our utility pole to your home.
The following information will provide you with the basic steps for installing new overhead service.
Steps for installation
  1. Contact us at 800.338.0178.
  2. Make sure to call us early in the planning stages so we can access your needs and determine costs. For some customers, we may need to extend higher voltage power lines, which requires additional time.
    Please have the following information available:
    • Your full name
    • Telephone number
    • Address of new service/major cross streets
    • City/township
    • Lot number (if applicable)
    • Subdivision name (if applicable)
    • In-care-of mailing address for billing purposes
    • Social Security Number or other identification
    • DTE Energy account number, if you're a current customer
  3. We'll provide a consultation.
  4. We'll contact you within five working days for the following information:
    • Site plan (if applicable)
    • Electric load information (your electrician may assist you)
    • Proof of ownership (if applicable)
    • Future exterior modification plans such as swimming pool, deck or patio
    Once we have this information, we'll inspect your site to determine the nearest power source, meter location options and related installation costs.
  5. Consider a customer-installed trench for cost savings (optional).
  6. During the consultation process, our representative will discuss how you can reduce costs by digging your own trench.
    If you decide to dig your own trench, you'll reduce your installation costs, but add more steps to the process. Our representative will provide guidelines for digging your trench and help you determine the appropriate route.
    Note: Before you begin digging, you will need to identify the location of existing underground utilities. Miss Dig is the specialized central clearinghouse for this service, processing requests to locate and stake most underground public utility service. Visit Miss Dig for more information.
  7. Know your service options during construction.
  8. We will help you choose the service option that best meets your immediate needs:
    • A meter box can usually be installed after the house has been framed and wired.
    • If facilities are available, we can provide temporary electric service.
  9. Initiate installation with an electrician.
  10. Your licensed electrician or electrical contractor will install your DTE Energy-approved meter box (PDF), attachment point and service entrance cable. Our representative will explain the required specifications about your installation.
  11. Complete a municipal inspection.
  12. Most municipalities require inspections of electrical installations. Check with your municipality for guidelines. The inspector will verify that the installation meets the National Electrical Code (NEC) and the municipality's local ordinance standards.
  13. Arrange a DTE Energy inspection.
  14. When your municipality has approved your meter box installation, we will inspect the installation to make sure our standards are met for your service and safety.
  15. Begin the underground service installation.
  16. We'll begin within 15 working days, unless delayed by poor weather conditions, storms or power outages. When delays occur, we make every attempt to resume our installation schedule within two weeks of power restoration. The installation of your overhead service drop and the meter in the meter box will complete the construction of your electric service installation.
    Tips on landscaping:
    Appropriate clearances are important for providing safe working conditions when our field personnel are maintaining the electrical equipment on your property. The area around your meter box must be clear of permanent structures, such as shrubs, trees and central air-conditioning units.
    Trees branch outward as well as upward, and need adequate space to grow. By finding the right spot to plant your tree now, you can avoid interference with overhead electric power lines in the future. Tree limbs, which can knock down or come in contact with power lines, are the most common cause of power outages. We recommend you contact your local nursery when selecting a tree for planting near pole-to-pole power lines.
    Trees branch outward as well as upward, and need adequate space to grow. By finding the right spot to plant your tree now, you can avoid interference with overhead electric power lines in the future. Tree limbs, which can knock down or come in contact with power lines, are the most common cause of power outages. We recommend you contact your local nursery when selecting a tree for planting near pole-to-pole power lines.
    When you're making your landscape plans, ask our representatives for the necessary clearances for planting near or around electrical equipment. When selecting planting locations also remember underground utilities. Avoid planting too close to gas, water and sewer lines.
  17. Receive your first bill.
  18. You should receive your first electric service bill within 35 days of installation. If this does not occur, please contact us at 800.477.4747.
Converting Overhead to Underground Service
Converting to underground service is ideal for customers who want overhead clearance for a pool, deck or patio. The process of converting your service consists of installing your new underground service and then removing your existing overhead service.
The following information will provide you with the basic steps for converting overhead to underground service.
Steps for installation
  1. Contact us at 800.338.0178.
  2. Make sure to call us early in the planning stages so we can access your needs and determine costs. For some customers, we may need to extend higher voltage power lines, which requires additional time.
    Please have the following information available:
    • Your full name
    • Telephone number
    • Service address/major cross streets
    • City/township
    • DTE Energy account number
  3. We'll provide a consultation.
  4. We'll contact you within five working days to determine your needs. If you're considering future exterior modification plans such as swimming pool, deck or patio, please mention these during your call.
  5. Consider a customer-installed trench for cost savings (optional).
  6. During the consultation process, our representative will discuss how you can reduce costs by digging your own trench.
    If you decide to dig your own trench, you'll reduce your installation costs, but add more steps to the process. Our representative will provide guidelines for digging your trench and help you determine the appropriate route.
    Note: Before you begin digging, you will need to identify the location of existing underground utilities. Miss Dig is the specialized central clearinghouse for this service, processing requests to locate and stake most underground public utility service. Visit Miss Dig for more information.
  7. Know your service options during construction.
  8. We will help you choose the service option that best meets your immediate needs:
    • A meter box can usually be installed after the house has been framed and wired.
    • If facilities are available, we can provide temporary electric service.
  9. Complete a municipal inspection.
  10. Most municipalities require inspections of electrical installations. Check with your municipality for guidelines. The inspector will verify that the installation meets the National Electrical Code (NEC) and the municipality's local ordinance standards.
  11. Arrange a DTE Energy inspection.
  12. When your municipality has approved your meter box installation, we will inspect the installation to make sure our standards are met for your service and safety.
  13. Begin the underground service installation.
  14. We'll begin within 15 working days, unless delayed by poor weather conditions, storms or power outages. When delays occur, we make every attempt to resume our installation schedule within two weeks of power restoration. The installation of your overhead service drop and the meter in the meter box will complete the construction of your electric service installation.
    The conversion or actual construction phase of your electric service will be completed in two stages.
    Stage 1
    An underground installation crew will:
    • Dig a trench using approved construction equipment, unless you have already dug your own.
    • Install the underground electric cable in the trench.
    • Make the connections in your meter and at the power source.
    • Backfill and mound the soil over the trench.
    Stage 2
    An overhead installation crew will:
    • Remove the overhead service lines
    • Connect the underground cable at the pole.
    Please note that you or your contractor are responsible for:
    • Further site restoration, such as compacting the soil, covering the soil with sod or other landscaping.
    • Removing the overhead attachment point, overhead service entrance cable and overhead meter box from the house.
    • Contacting and coordinating utilities such as your telephone and/or cable TV suppliers.
    Tips on landscaping:
    Appropriate clearances are important for providing safe working conditions when our field personnel are maintaining the electrical equipment on your property. The area around your meter box must be clear of permanent structures, such as shrubs, trees and central air-conditioning units. Transformers or other electrical sources that are used to connect and regulate your underground electrical service must also be clear of obstructions for periodic maintenance. When selecting a planting location, also avoid planting too close to other underground utilities such as gas, water and sewer lines.
    If you have any nearby pole-to-pole overhead lines, remember trees branch outward as well as upward, and need adequate space to grow. By finding the right spot to plant your tree now, you can avoid interference with overhead electric power lines in the future. Tree limbs, which can knock down or come in contact with power lines, are the most common cause of power outages. We recommend you contact your local nursery when selecting a tree for planting near pole-to-pole power lines. DTE Energy will maintain necessary clearances for overhead pole-to-pole power lines.
Winter Construction Fees
Underground trenching in the winter months requires extra resources if performed by DTE Energy. Have a look at our guidelines to help avoid paying additional fees in the colder months.
Prior to November 1
No winter construction charges on main-line trenching if customers meet all the following conditions:
  • Conduct a successful final walk on-site construction meeting to confirm the customer's readiness, as follows:
    • Sewer and water installed
    • Installed road crossings identified
    • Grade established within 4 inches of final grade
    • Grade stakes placed at all permanent above-ground DTE Energy equipment
    • Transformer locations marked with a 10-foot offset stake
    • Clear trenching route, level with a side slope of not more than 1-foot rise in 10 feet, or a shelf sufficiently wide and level to accommodate the trenching machine
    • All pertinent lot corners and other underground items staked and identified as determined by a DTE Energy representative
  • Stake the trench route for apartments and condominiums.
  • Stake and identify building corners if buildings are not already under construction.
  • Install and correctly wire service entrance points if installing services at the time of main line trenching.
  • Submit total payment, letter of credit, or letter of escrow five days prior to construction start.
  • Sign proper agreements and return them to their DTE Energy Planner no later than five days prior to start of construction.
7 working days prior to December 15
No winter construction charges on main-line trenching if customers meet all the following conditions:
  • Final grade (within four (4) inches) established
  • Clear route for trenching
  • Site accessible
  • Address or lot numbers clearly visible from road
  • Lot lines staked
  • House wired:
    • Meter enclosure
    • Riser pipe, support clamp, and insulating bushing
    • Main distribution panel with main disconnect and panel cover installed
    • Service entrance cable
    • Grounding
    • Application for service made with DTE Energy and prepayment made
December 15 – March 31
All underground trenching is subject to a non-refundable additional cost of $1.00 per trench foot.
Transformer Impedances
See the current transformer impedances for power distribution transformers. This information helps in calculating available fault current.
Single Phase Overhead Distribution Transformers
Dual Voltage 7.6kV X 4.8kV Primary Single Phase - 120/240
Size in kVA % Impedance
15 1.6 - 3.0
25 1.6 - 3.0
50 1.6 - 3.0
100 1.6 - 3.0
167 1.8 - 3.0
Dual Voltage 7.6kV X 4.8kV Primary Single Phase - 277 VOLT
Size in kVA % Impedance
50 1.6 - 3.0
100 1.6 - 3.0
167 1.8 - 3.0
Dual Voltage 7.6kV X 4.8kV Primary Single Phase - 120 VOLT
Size in kVA % Impedance
15 1.6 - 3.0
25 1.6 - 3.0
50 1.6 - 3.0
100 1.6 - 3.0
167 1.8 - 3.0
7.6 kV Primary Single Phase - 7620/13,200Y - 120/240 VOLTS
Size in kVA % Impedance
100 1.6 - 3.0
250 3.0 - 3.5
Isolation transformers 7620/13,200 - 4800/8320 VOLTS
Size in kVA % Impedance
75 1.6 - 3.0
250 1.6 - 3.5
333 1.6 - 3.7
500 1.6 - 3.7
Pad Mounted, Dead Front, Single Phase, Distribution Transformers
13,200 Grd Y/7620 - 240/120 VOLTS
Size in kVA % Impedance
25 1.5 - 2.75
50 1.5 - 2.5
100 1.5 - 2.5
167 1.8 - 3.0
250 3.0 - 3.4
Pad Mounted, Dead Front, Single Phase, Distribution Transformers
Dual Voltage 4800/8320Y X 13,200 GrdY/7620 - 240/120 VOLTS
Size in kVA % Impedance
50 1.5 - 2.5
100 1.5 - 2.5
167 1.8 - 3.0
Pad Mounted, Dead Front, Three Phase, Distribution Transformers
13,200 GRD Y/7620 - 208/120 VOLTS
Size in kVA % Impedance
150 1.6 - 2.5
300 1.6 - 2.5
500 1.8 - 3.5
750 5.75
13,200 GRD Y/7620 - 480/277 VOLTS
Size in kVA % Impedance
150 1.6 - 2.5
300 1.6 - 2.5
500 1.8 - 3.5
750 5.75
4800 X 13,200 GRD Y/7620 - 208/120 VOLTS*
Size in kVA % Impedance
75 1.6 - 2.5
150 1.6 - 2.5
300 1.6 - 2.5
500 1.8 - 3.5
4800 X 13,200 GRD Y/7620 - 240/120 VOLTS*
Size in kVA % Impedance
300 1.6 - 2.5
500 1.8 - 3.5
4800 X 13,200 GRD Y/7620 - 480/277 VOLTS*
Size in kVA % Impedance
75 1.6 - 2.5
150 1.6 - 2.5
300 1.6 - 2.5
500 1.8 - 3.5
Pad Mounted, Live Front, Three Phase, Distribution Transformers
4800 X 13,200 - 208/120 VOLTS
Size in kVA % Impedance
750 5.75
1000 5.75
50 1.6 - 3.0
4800 X 13,200 - 480/277 VOLTS
Size in kVA % Impedance
750 5.75
1000 5.75
1500 5.75
'