Help Center
Frequently Asked Questions
What payment methods are accepted?
DTE Energy accepts the following methods of payment online: checking; savings; Visa®; MasterCard® or Discover® Card. Cash payments are also accepted at our DTE Energy Bill Payment Kiosks.
My credit card has expired. Can I change it online?
A credit card, which has expired, can only be deleted even if the new card has the same numbers as the old card. A card, which has not yet expired, may be updated with a new expiration date, CVV code or ZIP Code.

Sign in and select "My Profile" from the top navigation. Now choose "Manage Payment Methods." From here you can edit your existing bank accounts and charge cards, as well as add and delete payment methods.
Can I make a same day online payment?
Payments can be scheduled to post to your DTE Energy account as early as the same business day or up to 60 days in advance. Payments made after 1 p.m. will automatically be applied on the next business day.
What are the eligibility requirements for BudgetWise Billing?
All DTE Energy customers with active service are eligible to participate in BudgetWise Billing if their account balance is in good standing and they are not enrolled in any other payment plan.

NOTE: Customers currently enrolled in Net Metering are not eligible for BudgetWise Billing.
Can I set the date when I pay my bills?
Flexible Due Date is a free service that allows you to schedule the due date of your DTE Energy bill each month.
Why is my bill higher than usual?

There are several factors that could cause your bill to be higher or lower than usual, including the following:

  • Number of days in the billing cycle – Fewer days in the billing cycle typically results in a lower energy bill, compared to a billing cycle with more days.
  • “Extreme” temperature months – During the hot summer months or cold winter months when you tend to use more energy with your air conditioning or heating units, the cost to cool/heat your home usually makes up the biggest portion of your bill. Weather can have a big impact, especially when it’s hot and humid during the summer, which takes more energy to keep your home cool.
  • Household changes – Adjustments to your thermostat or number of people in your home that may impact number of lights and doors opening and closing may have an impact on your energy usage.
  • System or equipment failure – Appliances like your refrigerator, washer, dryer, computer, or even TV that seem to be running more often than usual or overheating can also impact your energy usage.

Learn more about your utility bill and energy pricing.

Your concern is important to us. Due to a high number of inquiries, we are currently experiencing delays in responding to feedback. If your matter is urgent, message us on Twitter or Facebook or, please call our Contact Center at 800.477.4747. Thank you.
Have a situation that won't get fixed? If you are experiencing a repeated problem or are dissatisfied with the resolution of a prior complaint, please file a complaint with Customer Assistance Center.

In our Customers' Rights & Responsibilities Resource Guide, you'll find everything you need to know about your DTE Energy services.