Customer Data Privacy Policy

Last Modified: April 1, 2019
The Customer Data Privacy Policy was initiated at the request of the Michigan Public Service Commission for the protection of DTE Energy’s customer usage data and personally identifiable information. Its goal is to strike a reasonable balance between DTE’s collection, use or disclosure of any customer information to facilitate safe and reliable energy service. DTE Energy is complying with new legislative mandates addressing customer access to energy consumption data, and with customers' expectations regarding the collection, disclosure and use of their data and personal information.


Energy Usage Data

Most of our customers have an advanced metering infrastructure (AMI) meter and DTE Energy makes it easy to access your energy usage data. Electric customers can access their hourly electric usage data and gas customers can access their daily gas usage data from the past 13 months.

Data Privacy Frequently Asked Questions

We collect customer information based on our business relationship with you, your use of our utility services and other products we provide. Some examples include, but are not limited to:
  • Contact information including your name, address, telephone number and email address.
  • Billing and payment information, including your payment data, credit history, driver's license, state ID number and/or Social Security number.
  • Electric and gas usage data gathered by our metering systems measured in ccf, mcf, therms, dth, kW, kWh, voltage, var and/or any other energy measurement.
  • Personal information gathered when you choose to participate in utility programs or services, such as bill payment assistance, shutoff protection, renewable energy, demand-side management, load management and/or energy efficiency.
DTE Energy will not disclose your information to third parties and other inquirers without your consent. A third party is a person or entity that has no contractual relationship with DTE Energy to perform services or act on behalf of DTE.
However, DTE may disclose your information to DTE agents and contractors working on behalf of the company, when it is necessary to provide electric or natural gas utility services to you without first obtaining your prior consent. DTE can disclose your information in emergency situations and as directed by any warrants, court orders or subpoena. The provision of such information will be reasonably limited to the amount authorized by law or reasonably necessary to fulfill a request compelled by law.
DTE Energy will not sell your information — except in connection with sales of certain aged receivables — to collection firms for purposes of removing this liability from its accounts.
Yes, you do have a right to know what information DTE Energy maintains about you, except for proprietary data or information which is used for internal business purposes only. We will make a reasonable effort to respond to your request within 10 business days following receipt of your request.
Yes, you may provide information to those you trust or request information be released to a third party of your choice. A third party is a person or entity that has no contractual relationship with DTE Energy to perform services or act on behalf of DTE. Once DTE obtains consent from you and the information has been transferred to you or your designated third party, DTE is not responsible for loss, theft, alteration or misuse of the information by anyone.
To share your data with a third party, please visit our Energy Usage Data page or log in to your account.
If you don’t have an online account, please call Customer Service at 800.477.4747. Your data will be provided to you via mail or email within 10 business days.
If you’d like DTE Energy to share your data with a third party, the Customer Consent Release Form must be completed and sent to us.
If you are an electric choice customer and you would like DTE Energy to share your data with a third party, the Electric Choice Customer Consent Release Form must be completed and sent to us.
DTE Energy’s privacy policy is reviewed on a periodic basis. When an update is made, a notice will be prominently posted on our website.
Weather-adjusted energy usage data is a customer’s gas or electric usage for a given period of time that has been normalized. During a selected month, when the weather is hotter or colder than normal, normalized data is calculated to determine what your energy usage would have been if the weather was “normal.” To determine your weather-adjusted energy usage data, download this form for instructions.