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      • My DTE
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        • My Current Bill
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        • Electric Choice
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        • Electric Usage & Rates Explained
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          • Making Progress
          • Sustainability
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        • News
          • Newsroom
          • DTE Energy Blog
          • Publications
          • Knowledge Center
        • DTE Energy Foundation
          • Our Focus
          • Our Giving Priorities
          • Grant Applications
        • Environment
          • Environmental Policies
          • Pollution Prevention
          • Conservation
        • Renewable Energy
          • Introduction
          • Wind Energy
          • Solar Energy
          • Energy Storage
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    • Billing & Payment
        • My DTE
          • Make a Payment
          • My Current Bill
          • My Account History
          • My Profile & Preferences
          • My Payment Programs
          • My Payment Methods
          • My Rebate Status
          • Energy Usage Data
        • Manage your Account
          • Create Online Account
          • Energy Usage Tools
          • Guest Pay
          • Ways to Pay
          • Payment Programs
          • Understand Your Statement
          • Bill Inserts
          • Energy Usage
          • Payment Issues
          • Billing Programs
          • Understanding Your Bill
          • Bill Inserts
          • Energy Usage
        • Energy Assistance
          • General Assistance
          • Low-Income Programs
          • Low-Income Self-Sufficiency Plan
          • Payment Agreement
          • Customer Resource Fairs
          • Energy Assistance Agencies
          • Help Others
        • Property Management
          • Landlord Utility Management
          • Automatic Transfer of Service
        • My DTE
          • Pay My Bill
          • My Current Bill
          • My Billing & History
          • My Profile & Preferences
          • My Payment Programs
          • My Payment Methods
          • Electric Usage Data
        • Manage your Account
          • Create Online Account
          • Guest Pay
          • Ways to Pay
          • Michigan General Sales Tax Exemption Information
          • Payment Issues
        • Billing
          • Billing Programs
          • Understanding Your Bill
          • Bill Inserts
          • Energy Usage
        • Energy Assistance
          • General Assistance
          • Low-Income Programs
          • Low-Income Self-Sufficiency Plan
          • Payment Agreement
          • Energy Assistance Agencies
          • Help Others
        • Property Management
          • Landlord Utility Management
          • Automatic Transfer of Service
          • Commercial & Industrial
    • Outage
    • Service & Price
        • Electric
          • Electric Service
          • Modify Service
          • System Improvements
          • Power Improvements Map
          • Outdoor Protective Lighting
          • Air Source Heat Pumps
          • Electric Choice
          • Electric Choice Suppliers
        • Electric Column 2 (nodisplay)
          • Rooftop Solar & Private Generation
          • Interconnection Process
          • Electric Usage & Rates Explained
          • Electric Pricing Options
          • Meters
          • Electric Vehicles
          • Tree Trimming
        • Natural Gas
          • Natural Gas Service
          • Switching to Natural Gas
          • Natural Gas Usage & Rates Explained
          • Modify Service
          • System Improvements
          • Natural Gas Choice
          • Meters
        • Renewable Energy
          • MIGreenPower
          • Geothermal Systems
          • New to Geothermal Systems
          • Natural Gas Balance
        • Moving
          • Start, Stop or Move Service
          • Order Tracker
          • Service Area Map
          • Letter of Credit Request
        • Construction
          • New Construction Service
        • Additional Products & Services
          • Home EV Charger Installation
          • Home Protection Plus
          • TreeGuard Assurance
          • Surge Protection Plans
        • Electric
          • Electric Service
          • System Improvements
          • Power Improvements Map
          • Outdoor Protective Lighting
          • Electric Choice
          • Electric Choice Suppliers
          • Rooftop Solar & Private Generation
          • Interconnection Process
        • Electric Column 2 (nodisplay)
          • Electric Usage & Rates Explained
          • Electric Pricing Options
          • Meters
          • Electric Vehicles
          • Tree Trimming
        • Natural Gas
          • Switching to Natural Gas
          • Natural Gas Usage & Rates Explained
          • Pricing Options
          • System Improvements
          • Natural Gas Choice
          • Compressed Natural Gas Vehicles
          • Multifamily Services
          • Meters
        • Renewable Energy
          • MIGreenPower
          • Natural Gas Balance
        • Moving
          • Start, Stop or Move Service
          • Order Tracker
          • Business Security Deposit
        • Construction
          • New Construction Service
          • Builders
        • Community Development
          • Economic Development
          • Energy for your Business
          • Pure MI Business Connect
    • Emergency & Safety
        • Emergency
          • Natural Gas Emergency
          • Electric Emergency
          • Police & Fire
          • Outage Center
          • Report Outage
        • Safety
          • Electrical Safety
          • Natural Gas Safety
          • Reporting Contractor Injuries
        • Problems
          • Voltage Concerns
          • Energy Theft
          • Damages & Reliability Credits
          • Energy Fraud & Scams
          • Identity Theft
        • Emergency
          • Natural Gas Emergency
          • Electric Emergency
          • Police & Fire
          • Outage Center
          • Report Outage
        • Safety
          • Electrical Safety
          • Natural Gas Safety
          • Reporting Contractor Injuries
        • Problems
          • Voltage Concerns
          • Energy Theft
          • Damages & Reliability Credits
          • Energy Fraud & Scams
          • Identity Theft
    • Save Money & Energy
        • Get Started With
          • New To Energy Savings?
          • Home Energy Assessment
          • Limited Income Assistance
          • Demand Response
          • Electric Vehicles
        • Rebates & Offers
          • All Rebates
          • Air Conditioners
          • Air Purifiers
          • Dehumidifiers
          • Furnaces
          • Insulation
        • Rebates & Offers 2 (nodisplay)
          • New Home Construction
          • Pool Pumps
          • Recycle Appliances
          • Room Air Conditioners
          • Thermostats (Wi-Fi)
          • Washers & Dryers
          • Water Heaters
        • Smart Homes
          • Explore Smart Homes
          • About The DTE Insight App
          • Find Smart Home Products
        • Tips & How To's
          • Choosing Energy Efficient Appliances
          • Lighting
          • Insulating & Weatherizing Your Home
          • Finding Local Contractors Who Can Help
        • Interactive Home
          • Start Tour >
            • Ways to Save
            • Compare Incentive Options
            • Prescriptive Incentives
            • Custom Incentives
            • New Construction
            • Michigan Saves
            • PACE
          • Programs & Offers
            • Getting Started
            • Small Business Assessment
            • Instant Discounts
            • Rebate Programs
            • Specialty Programs
            • Efficiency Strategies & Tips
            • Contractors
            • Find Financing
            • DTE Marketplace
            • Find a Contractor
            • Become a Contractor
            • Electric
            • No Cost, Low Cost Tips
            • Appliances
            • Cooling Tips
            • Heating Tips
            • HVAC / Boilers
            • Lighting Tips
            • Lighting Advisor
            • Electronics
            • Restaurant
            • Grocery
            • Health Care
            • Schools
            • Warehouse and Manufacturing
            • Lodging
      • DTE Impact & News
          • Our Impact
            • Helping People
            • Transforming Places
            • Protecting Our Planet
            • Making Progress
            • Sustainability
            • Corporate Sponsorships
          • News
            • Newsroom
            • DTE Energy Blog
            • Publications
            • Knowledge Center
          • DTE Energy Foundation
            • Our Focus
            • Our Giving Priorities
            • Grant Applications
          • Environment
            • Environmental Policies
            • Pollution Prevention
            • Conservation
          • Renewable Energy
            • Introduction
            • Wind Energy
            • Solar Energy
            • Energy Storage
            • Project Map
            • Green Bonds
          • Mobile Apps
            • DTE Energy Mobile App
            • DTE Insight App
          • System Improvements
            • Power Improvements Map
            • Gas Systems Improvements Map
          • Our Impact
            • Helping People
            • Transforming Places
            • Protecting Our Planet
            • Making Progress
            • Sustainability
            • Corporate Sponsorships
          • News
            • Newsroom
            • DTE Energy Blog
            • Publications
            • Knowledge Center
          • DTE Energy Foundation
            • Our Focus
            • Our Giving Priorities
            • Grant Applications
          • Environment
            • Environmental Policies
            • Pollution Prevention
            • Conservation
          • Renewable Energy
            • Introduction
            • Wind Energy
            • Solar Energy
            • Energy Storage
            • Project Map
            • Green Bonds
          • Mobile Apps
            • DTE Energy Mobile App
            • DTE Insight App
          • System Improvements
            • Power Improvements Map
            • Gas Systems Improvements Map
      • About Us
          • Working at DTE
            • Careers
            • Diversity, Equity & Inclusion
            • Health & Wellbeing
            • Retirees
          • Company Information
            • About DTE
            • Investing in the Future
            • Executive Committee
            • Corporate Officers
            • DTE History
            • Corporate Governance
            • Investor Relations
            • Supply Chain
          • Electric & Gas Utilities
            • Fermi 2 Power Plant
          • Non-Utility Businesses
            • DTE Vantage
            • Energy Trading
            • Affiliated Businesses
          • Working at DTE
            • Careers
            • Diversity, Equity & Inclusion
            • Health & Wellbeing
            • Retirees
          • Company Information
            • About DTE
            • Investing in the Future
            • Executive Committee
            • Corporate Officers
            • DTE History
            • Corporate Governance
            • Investor Relations
            • Supply Chain
          • Electric & Gas Utilities
            • DTE Gas Company Notices
            • Fermi 2 Power Plant
          • Non-Utility Businesses
            • DTE Vantage
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      • Billing & Payment
        • My DTE
          • Make a Payment
          • My Current Bill
          • My PrePay
          • My Account History
          • My Profile & Preferences
          • My Payment Programs
          • My Payment Methods
          • My Rebate Status
          • Energy Usage Data
          Manage your Account
          • Create Online Account
          • Energy Usage Tools
          • Guest Pay
          • Ways to Pay
          • Payment Programs
          • Understand Your Statement
          • Bill Inserts
          • Energy Usage
          • Payment Issues
          Billing
          • Billing Programs
          • Understanding Your Bill
          • Bill Inserts
          • Energy Usage
          Energy Assistance
          • General Assistance
          • Low-Income Programs
          • Low-Income Self-Sufficiency Plan
          • Payment Agreement
          • Customer Resource Fairs
          • Energy Assistance Agencies
          • Help Others
          Property Management
          • Landlord Utility Management
          • Automatic Transfer of Service
          My DTE
          • Pay My Bill
          • My Current Bill
          • My Billing & History
          • My Profile & Preferences
          • My Payment Programs
          • My Payment Methods
          • My Rebate Status
          • Electric Usage Data
          Manage your Account
          • Create Online Account
          • Guest Pay
          • Ways to Pay
          • Michigan General Sales Tax Exemption Information
          • Payment Issues
          Billing
          • Billing Programs
          • Understanding Your Bill
          • Bill Inserts
          • Energy Usage
          Energy Assistance
          • General Assistance
          • Low-Income Programs
          • Low-Income Self-Sufficiency Plan
          • Payment Agreement
          • Energy Assistance Agencies
          • Help Others
          Property Management
          • Landlord Utility Management
          • Automatic Transfer of Service
          • Commercial & Industrial
      • Outage
      • Service & Price
        • Electric
          • Electric Service
          • Modify Service
          • System Improvements
          • Power Improvements Map
          • Outdoor Protective Lighting
          • Air Source Heat Pumps
          • Electric Choice
          • Electric Choice Suppliers
           
          • Rooftop Solar & Private Generation
          • Interconnection Process
          • Electric Usage & Rates Explained
          • Electric Pricing Options
          • Meters
          • Electric Vehicles
          • Tree Trimming
          Natural Gas
          • Natural Gas Service
          • Switching to Natural Gas
          • Natural Gas Usage & Rates Explained
          • Modify Service
          • System Improvements
          • Natural Gas Choice
          • Meters
          Renewable Energy
          • MIGreenPower
          • Geothermal Systems
          • New to Geothermal Systems
          • Natural Gas Balance
          Moving
          • Start, Stop or Move Service
          • Order Tracker
          • Service Area Map
          • Letter of Credit Request
          Construction
          • New Construction Service
          Additional Products & Services
          • Home EV Charger Installation
          • Home Protection Plus
          • TreeGuard Assurance
          • Surge Protection Plans
          Electric
          • Electric Service
          • System Improvements
          • Power Improvements Map
          • Outdoor Protective Lighting
          • Electric Choice
          • Electric Choice Suppliers
          • Rooftop Solar & Private Generation
          • Interconnection Process
           
          • Electric Usage & Rates Explained
          • Electric Pricing Options
          • Meters
          • Electric Vehicles
          • Tree Trimming
          Natural Gas
          • Switching to Natural Gas
          • Natural Gas Usage & Rates Explained
          • Pricing Options
          • System Improvements
          • Natural Gas Choice
          • Compressed Natural Gas Vehicles
          • Multifamily Services
          • Meters
          Renewable Energy
          • MIGreenPower
          • Natural Gas Balance
          Moving
          • Start, Stop or Move Service
          • Order Tracker
          • Business Security Deposit
          Construction
          • New Construction Service
          • Builders
          Community Development
          • Economic Development
          • Energy for your Business
          • Pure MI Business Connect
      • Emergency & Safety
        • Emergency
          • Natural Gas Emergency
          • Electric Emergency
          • Police & Fire
          Outage
          • Outage Center
          • Report Outage
          Safety
          • Electrical Safety
          • Natural Gas Safety
          • Reporting Contractor Injuries
          Problems
          • Report a Problem
          • Voltage Concerns
          • Energy Theft
          • Damages & Reliability Credits
          • Energy Fraud & Scams
          • Identity Theft
          Emergency
          • Natural Gas Emergency
          • Electric Emergency
          • Police & Fire
          Outage
          • Outage Center
          • Report Outage
          Safety
          • Electrical Safety
          • Natural Gas Safety
          • Reporting Contractor Injuries
          Problems
          • Report a Problem
          • Voltage Concerns
          • Energy Theft
          • Damages & Reliability Credits
          • Energy Fraud & Scams
          • Identity Theft
      • Save Money & Energy
        • Get Started With
          • New To Energy Savings?
          • Home Energy Assessment
          • Limited Income Assistance
          • Demand Response
          • Electric Vehicles
          Rebates & Offers
          • All Rebates
          • Air Conditioners
          • Air Purifiers
          • Dehumidifiers
          • Furnaces
          • Insulation
           
          • New Home Construction
          • Pool Pumps
          • Recycle Appliances
          • Room Air Conditioners
          • Thermostats (Wi-Fi)
          • Washers & Dryers
          • Water Heaters
          Smart Homes
          • Explore Smart Homes
          • About The DTE Insight App
          • Find Smart Home Products
          • Limited Income
          • New Homes
          Tips & How To's
          • Choosing Energy Efficient Appliances
          • Lighting
          • Insulating & Weatherizing Your Home
          • Finding Local Contractors Who Can Help
          Interactive Home
          • Start Tour >
          • Lighting Selection Guide
          • Appliance Tips
          • Heating Tips
          • Cooling Tips
          • Electronics Tips
          • Water Heating Tips
          Shop Now
          • DTE Energy Marketplace
          Start Saving
          • Ways to Save
          • Publications
          Incentives
          • Compare Incentive Options
          • Prescriptive Incentives
          • Custom Incentives
          • New Construction
          • Michigan Saves
          • PACE
          Programs & Offers
          • Getting Started
          • Small Business Assessment
          • Instant Discounts
          • Rebate Programs
          • Specialty Programs
          • Efficiency Strategies & Tips
          • Contractors
          • Find Financing
          • Find & Fix Compressed Air Program
          • DTE Marketplace
          Contractors
          • Find a Contractor
          • Become a Contractor
          Self Directed Options
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          Tips by Category
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          • Appliances
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          • Grocery
          • Health Care
          • Schools
          • Warehouse and Manufacturing
          • Lodging
      • DTE Impact & News
        • Our Impact
          • Helping People
          • Transforming Places
          • Protecting Our Planet
          • Making Progress
          • Sustainability
          • Corporate Sponsorships
          News
          • Newsroom
          • DTE Energy Blog
          • Publications
          • Knowledge Center
          DTE Energy Foundation
          • Our Focus
          • Our Giving Priorities
          • Grant Applications
          Environment
          • Environmental Policies
          • Pollution Prevention
          • Conservation
          Renewable Energy
          • Introduction
          • Wind Energy
          • Solar Energy
          • Energy Storage
          • Project Map
          • Green Bonds
          Mobile Apps
          • DTE Energy Mobile App
          • DTE Insight App
          System Improvements
          • Power Improvements Map
          • Gas Systems Improvements Map
          Our Impact
          • Helping People
          • Transforming Places
          • Protecting Our Planet
          • Making Progress
          • Sustainability
          • Corporate Sponsorships
          News
          • Newsroom
          • DTE Energy Blog
          • Publications
          • Knowledge Center
          DTE Energy Foundation
          • Our Focus
          • Our Giving Priorities
          • Grant Applications
          Environment
          • Environmental Policies
          • Pollution Prevention
          • Conservation
          Renewable Energy
          • Introduction
          • Wind Energy
          • Solar Energy
          • Energy Storage
          • Project Map
          • Green Bonds
          Mobile Apps
          • DTE Energy Mobile App
          • DTE Insight App
          System Improvements
          • Power Improvements Map
          • Gas Systems Improvements Map
      • About Us
        • Working at DTE
          • Careers
          • Diversity, Equity & Inclusion
          • Health & Wellbeing
          • Retirees
          Company Information
          • About DTE
          • Investing in the Future
          • Executive Committee
          • Corporate Officers
          • DTE History
          • Corporate Governance
          • Investor Relations
          • Supply Chain
          Electric & Gas Utilities
          • Fermi 2 Power Plant
          Non-Utility Businesses
          • DTE Vantage
          • Energy Trading
          • Affiliated Businesses
          Working at DTE
          • Careers
          • Diversity, Equity & Inclusion
          • Health & Wellbeing
          • Retirees
          Company Information
          • About DTE
          • Investing in the Future
          • Executive Committee
          • Corporate Officers
          • DTE History
          • Corporate Governance
          • Investor Relations
          • Supply Chain
          Electric & Gas Utilities
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      My Payment Programs

      Make a Payment
      My Current Bill
      My PrePay
      My Account History
      My Profile & Preferences
      My Payment Programs
      My Payment Methods
      My Rebate Status
      Energy Usage Data

      eBill Terms & Conditions

      These Terms and Conditions apply to any payment made to DTE Energy. Please read them carefully.

      Enrollment Requirements

      • Upon activation, you will no longer receive a paper bill unless your DTE Energy account is in shut-off status. Instead, you will receive a monthly email reminder when your bill is available online.
      • Payments can be made on your DTE Energy account using Guest Pay and by signing in to your account. Please visit our Billing & Payment options for more information.
      • You may unenroll from eBill Paperless Billing at any time.

      Bill Delivery and Presentment

      Upon activation of the electronic bill feature, you will no longer receive a paper bill in the mail unless your DTE Energy account is in shut-off status. Customers with a bankruptcy on file with DTE Energy or who have had a previous energy bill returned by the U.S. Postal Service may not be eligible for eBill Paperless Billing.

      DTE Energy will use its best efforts to present all of your electronic bills promptly via email. In addition to notification on your online Account Summary page, DTE Energy will send email notifications to the email address listed on your account. It is your sole responsibility to ensure that this information is accurate. In the event you do not receive notification, it is your responsibility to sign in and check on the delivery of new electronic bills.

      If emails are returned as undeliverable to DTE Energy, DTE Energy reserves the right to return your billing to paper. You may re-enroll at anytime after correcting any email address errors.

      Cancellation of eBill Paperless Billing

      DTE Energy reserves the right to cancel the presentment of electronic bills via email at any time. You may cancel eBill Paperless Billing at any time. Depending on your bill cycle, you will receive a paper bill via U.S. mail within the next 45 days. Please make sure to pay your final bill on the due date. You can check your current account balance at dteenergy.com.

      Non-Delivery of Electronic Bill(s)

      You are responsible for ensuring timely payment of all bills. Copies of your last five delivered bills are available at dteenergy.com. For bills older than six months, please email us.

      Any discrepancies or disputes regarding the accuracy of your eBill Paperless Billing summary or detail must be addressed by calling DTE Energy at 800.482.8720.

      This agreement does not alter your liability or obligations currently exist between you and DTE Energy concerning your utility usage and other products and services.

      Service Termination, Cancellation or Suspension

      In the event you wish to cancel eBill Paperless Billing, you may do so online. DTE Energy may terminate or cancel your eBill Paperless Billing service at any time. Neither termination nor suspension shall affect your liability or obligations under these Terms and Conditions.

      Service Fees and Additional Charges

      You are responsible for any and all telephone access fees and/or internet service fees that may be assessed by your telephone and/or internet service provider.

      Address Changes

      It is your sole responsibility to ensure the contact information in your user profile is current and accurate. This includes, but is not limited to name, address, phone number(s) and email address(es). Changes can be made either within the application or by contacting Customer Service at 800.477.4747.

      Information Authorization

      You agree that the information you provide to DTE Energy can go through a verification process.

      Errors and Questions

      In case of errors or questions about your eBill Paperless Billing transactions, you should notify us as soon as possible by calling 800.482.8720. during normal business hours or email us.

      Disputes

      In the event of a dispute regarding eBill Paperless Billing service, you agree to resolve the dispute in accordance with these Terms and Conditions. You acknowledge and agree these Terms and Conditions are the complete and exclusive statement of the services to be provided. These Terms and Conditions supersede any proposal or prior agreement, oral or written, and any other communications between you and DTE Energy relating to the subject matter of this agreement. These Terms and Conditions may only be modified in writing and may not be modified or altered verbally by any DTE Energy employee or DTE Energy representative.

      Password and Security

      You agree to protect your password by not making it available to any unauthorized individual. You are responsible for all payments you authorize using our website. If you permit authorized users or other persons to use eBill Paperless Billing or your password or other means to access your account, you are responsible for any transactions they authorize. If you believe your password or other means to access your account has been lost/stolen or that someone may attempt to use eBill Paperless Billing account without your consent or has transferred money without your permission, you must notify DTE Energy by calling 800.482.8720. during normal business hours. Also, please contact your financial institution to report any unauthorized financial transactions.

      Alterations and Amendments

      The applicable fees and service charges may be altered or amended by DTE Energy from time to time. In such event, the service shall provide notice to you. Any use of this service after DTE Energy provides you a notice of change will constitute your agreement to such change(s). Further, DTE Energy may, from time to time, revise or update the applications, services and/or related material, which may render all such prior versions obsolete.

      These Terms and Conditions contain DTE Energy's entire liability and your exclusive remedy. In no event shall DTE Energy be liable for any direct, indirect, special, incidental, consequential or exemplary damages. These include lost profits, even if advised of the possibility thereof, arising in any way out of the installation, use or maintenance of the equipment, software and/or the service. I have read and understand the foregoing agreement and agree to be bound by all its Terms and Conditions.

      Online Payment Terms & Conditions

      These Terms and Conditions apply to any payment made to DTE Energy.
      Please read them carefully.
      • It is your responsibility to ensure sufficient funds are available to complete any payments you schedule. You may be charged a returned item fee if funds are not available at the time of the scheduled payment.
      • If your financial institution rejects the transaction for any reason, your payment will not be applied to your DTE Energy account.
      • You may edit or cancel a scheduled one-time payment up to one day before the scheduled payment date. Same-day payments can be canceled, unless the payment has already been processed.
      • If you are enrolling in AutoPay, you are authorizing DTE Energy to debit the bank account or credit/debit card you designate each billing period to automatically pay the amount due on your billing statement. DTE Energy will advise you with a message on your billing statement of the amount and date of the payment to be automatically debited.
      • To enroll in AutoPay, you can:
        • Sign in to your account and go to My Payment Programs.
        • Call Customer Service at 800.477.4747.
        • Write to Quality Control, 807 WCB, One Energy Plaza, Detroit, MI 48226. Your request must be received at least two business days before the scheduled debit date on your billing statement.
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