Natural Gas Renewal Projects, Step by Step

  1. Customer Contact. About 30 days before the natural gas main line is installed, you will receive a notice that your home or business is part of the Gas Renewal Program by letter through the U.S. Postal service.

  2. Main Installation. In most cases, the existing pipeline runs underneath your street or alley. The new main, however, will likely be placed under the sidewalk or lawn bordering the street. Where and how the new main is installed depends on the location of other underground utilities.

  3. Meter Site Evaluation. Crew leaders will go door-to-door to visit homeowners that are part of the Gas Renewal Program to evaluate the location and age of your current meter.

    Outside meters, in most cases, will not need to be moved. If your meter is old, we will upgrade it to a new advanced meter that gives customers many benefits.

    Inside meters need to be moved outside and replaced with advanced meters. Our crew leaders will work with you to determine an exterior location, which is usually close to the old meter location inside the house.

    If you are not home at the time of the visit, the crew leader will leave their name and phone number on your front door. Please contact them to schedule a day and time to complete your meter site evaluation.

  4. Service Installation. When the new main is installed, we will also install a new service line that runs to the meter at your home or business. If you are having your meter moved outside or to a new location outside, we will complete that work at this time. Your home will be connected for service.

    Please note: If your service line or meter work requires extensive modifications, you will need to pay a fee to cover the additional expense and material.

  5. Property Restoration. Once the main and meter work is completed, we will restore all affected sidewalks, lawns and driveways.

    While we try to do restoration work as quickly as possible, it may take several days or weeks to complete, due to poor weather or a shortage of restoration materials. In some cases, a temporary patch or soft cover will be used until repairs are finished.
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