Being your safe, reliable energy source is an important part of our mission at DTE Energy. We have dedicated resources to our Gas Renewal Program (GRP) to modernize our natural gas infrastructure by renewing gas mains, service lines and upgrading natural gas meters. Renewing mains and service lines with updated materials will further improve the safety and reliability of our natural gas system. As part of our Meter Move Out Program inside meters will be moved to an outside location—if not already—and upgraded to a smart meter.

Learn more about our Gas Renewal Program.

Frequently Asked Questions

Before Installation

Installation

Safety

Repairs and Property Restoration

Cost and Billing

Questions

What Gas Customers Can Expect
A letter will be sent to our natural gas customers. No appointment is needed. DTE Energy employees and equipment will arrive on your street and our crew leaders will go door to door to arrange a convenient time to gain access to your home or business in order to relocate the inside meter to an outside location.
Someone 18 years or older must be available to provide access to the premises to complete the inside portion of the upgrade. Please provide a clear path to the inside gas meter that is sanitary and free of debris, pets and impediments. During the upgrade, there will be approximately a 2-3 hour interruption of your gas service. The electric service will remain active in most cases.
If no one is home, a door hanger will be left, indicating someone from DTE Energy was at your home or business. It will also include the crew leader’s name and telephone number. Please contact the crew leader to arrange a convenient date/time to complete the upgrade. When the upgrade and restoration are completed, a customer survey will be mailed to notify completion. This program is not voluntary and there is no opt-out option.
Benefits of the Gas Renewal Program
  • Cast iron and steel gas main service lines are being replaced with new and improved materials, reducing the risk of gas leaks
  • Minimizes estimated gas usage reads
  • Contributes to customer convenience by eliminating the need to enter the home for maintenance
  • Improves customer satisfaction by facilitating more frequent and comprehensive inspections and maintenance work on outside meters
  • Work will be done at absolutely no additional cost to customers
Property Restoration
Restoration season is April through October. DTE is committed to restoring any landscaping or disruptions to property that may occur as a result of our work at no cost to the customer. This also includes interior fixtures and concrete. November through March, restoration will be scheduled for completion, starting the following April when restoration season begins. When restoration is complete, a door hanger will be left with tips on how to properly care for the completed work. If there are questions or concerns regarding restoration, please call 313.256.6227
What if my meter is currently located outside?
Maintenance may need to be performed on your outside meter and/or your gas service line.
What do I need to do before DTE Energy crews enter my home or business to relocate the meter?
Please make sure that you provide an accessible path to the meter that is clear and free of debris and restrain animals. If DTE Energy crews determine that existing conditions are unsafe, they will stop work and discuss what needs to be done. This may involve scheduling another appointment. It is our intent to work with customers to complete the meter relocation and upgrade. However, failure to comply within a reasonable time will result in the termination of gas service.
When DTE Energy moves the meter outside of my house or business, where will it be located?
The meter will be located on the outside of the house or business as close as possible to the existing natural gas service line.
Do I need to call in and schedule an appointment to have the meter moved outside?
No, DTE Energy crew leaders will go door to door to schedule appointments.
Can I designate someone else other than myself to grant DTE Energy access inside my home or business so that my meter can be relocated outside?
Yes, you can arrange to have an adult, 18 years or older, present to grant access to a DTE Energy crew member to have the meter moved out of your house. All DTE Energy employees carry company ID. You should ask to see ID before allowing anyone claiming to be a DTE Energy employee access to your home.
How can I verify that the DTE Energy employees coming to my home or business are actual employees of the company?
DTE Energy employees will carry proper identification. Contractors do not carry DTE ID, but will never need to enter the premises. Only DTE employees should be entering homes or businesses. You will see DTE Energy trucks on your street during this program. We encourage you to ask to see their identification before allowing them entry to your home or business. If you wish to verify the person requesting access to your home works for DTE Energy, please call 313.256.6227.
What type of natural gas meter will be installed?
DTE Energy is installing a natural gas smart meter. Smart meters provide you with state-of-the-art technology to improve service and increase efficiency. These meters transmit your usage data to our billing center via radio-frequency signals. This gives us the ability to collect real-time energy data and provides you the option to monitor your usage online easily. Learn more about the DTE Energy advanced metering program.
Does DTE Energy own the meter in the house? If so, do they have the right to come into my house or business and remove the meter?
Yes, all natural gas and electric meters are property of DTE Energy. The Michigan Public Service Commission has given DTE Energy permission to install, inspect, test, repair, turn off, relocate or remove meters and other property owned by DTE that is located on our customers’ property.
Will my gas service be interrupted and for how long?
Yes, the work takes approximately 2-3 hours to complete. During this time, your service will be interrupted.
What if I prefer to have my meter inside?
This is a Michigan Public Service Commission mandated program. This is not a voluntary program. Meters are being moved outside to improve the safety and reliability of our natural gas service to your home.
What happens if I refuse DTE Energy access to move the meter out?
If a customer refuses DTE Energy access to move the meter outside, we will terminate gas service to your home. If the gas service is terminated, there will be a fee of at least $300.00 to connect your service, which will need to be paid before the gas service can be connected. In order to have gas service connected, you will need to either call 800.477.4747 or visit a customer service center to pay the connection fee. Once the connection fee is paid, the account is in good standing and the customer allows DTE Energy access to the inside meter, our crews will then move the meter outside and connect gas service. If the customer refuses to pay the connection fee and wants to escalate, they will be referred to the Gas Street & Reconnect Team at 855.838.7258, press option #4.
What happens if I refuse to respond to the Final Notice of Gas Service Termination?
If a customer refuses to respond to the Final Notice of Gas Shut-Off, DTE Energy will terminate the gas service. If the gas service is terminated, there will be a connection fee of at least $300.00 which will need to be paid before the gas service can be connected. In order to have gas service connected, you will need to either call 800.477.4747 or visit a customer service center to pay the connection fee. Once the connection fee is paid, the account is in good standing and the customer allows DTE Energy access to the inside meter, DTE will then move the meter outside and connect gas service. If the customer refuses to pay the connection fee and wants to escalate, they are to be referred to the Gas Street & Reconnect Team at 855.838.7258, press option #4.
What should I do if I smell gas after the meter is relocated outside of my house?
In the unlikely event that you smell gas and a DTE Energy crew member is still in the vicinity, immediately contact the crew member and tell them that you smell gas. Otherwise, do not use any electronic device or open flames. Leave the area immediately and call 800.947.5000 from a neighbor’s house or away from your property. (Note: This number is designated for gas leak reporting only).
DTE Energy will fully repair and/or restore any related damage inside or outside your home that may occur while renewing the gas service at no cost to you.
When will these repairs occur?
DTE Energy’s restoration season runs April through October every year.
If DTE Energy performs work on my property after restoration season, when will my repairs be complete?
If DTE Energy does work on your property after October, our crews will return the following season, beginning in April, to complete restoration work, weather permitting.
Under the Gas Renewal Program, how much will it cost me to have DTE Energy renew the main and/or move their meter outside?
For customers who are part of the Gas Renewal Program, DTE Energy will renew the main and service line, and move the meter outside at no cost.
How much will it cost if I want the outside meter installed in another location that is not nearby the existing natural gas service line?
DTE Energy may charge you a fee for a location that is not over the existing gas service line. This location will need to be agreed upon by the customer and DTE Energy. The fee will be determined by DTE Energy and must be approved/signed by the property owner prior to any construction. If you desire to change the location, contact a DTE Energy crew member in the vicinity during the move and they will arrange to have a DTE planner come out to communicate this fee.
If I am behind on paying my gas or electric bill, will DTE Energy still turn my gas service back on after the meter has been moved to the outside?
If you currently have gas service to your house, DTE Energy will, regardless of your account status, turn your gas service back on after the meter has been moved outside. However, you are still responsible for the status of your account. DTE case managers are available to assist customers who are having trouble paying their bills or have a current balance due.
If I am behind on paying my gas or electric bill who can I contact for bill payment assistance?
Please call 800.477.4747 for assistance regarding your gas or electric bill. You can also visit our General Assistance page for more information.
If you have questions and/or concerns about the Gas Renewal Program, who can I contact?
Please call 313.256.6227 to speak with someone directly involved in the Gas Renewal Program. This number will be answered by a DTE Energy representative from 8 a.m. to 4 p.m. Monday through Friday. Otherwise, please leave a message and someone will return your call within 48 hours.
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