Will customers continue to receive a bill from DTE after they have installed a private generation system?
Yes. Customers with private generation systems are still connected to the grid and receive energy from DTE when their personal system does not produce enough power to meet their needs. This is why customers will continue to see a charge for delivery services even after their system is operational.
Who should customers contact with questions about their bill after they have installed a private generation system?
For questions about billing once the customer’s system is operational, please call 800.482.8720 and select option #4.
When will customers start earning credit, if any, for their generation?
After a project successfully passes the DTE site inspection - the anti-islanding test is completed, and the meter has been reprogrammed - the solar panels will be left on and will begin generating energy.
When will I start seeing credits, if any, on my bill?
After a project successfully passes the DTE site inspection - the anti-islanding test is completed and the meter has been reprogrammed - the solar panels will be left on and will begin generating energy. The meter will then begin recording all inflow and any outflow. It generally takes 2-3 billing cycles for the customer’s bill to reflect participation in the Distributed Generation program and any outflow credits.
Will customers receive an energy credit or a monetary credit under the Distributed Generation program?
Customers will receive a monetary credit for their outflow. If a customer’s system outflows more kilowatt-hours to cover the cost of the power supply portion of their monthly bill, the “excess credit” will be “banked” and deducted from the power supply portion of a future bill. Excess credits can only be deducted from the rate schedule to which Rider 18 is attached.
How will the Distributed Generation program impact the customer’s electric bill?
The impact to the customer’s electric bill will depend on several factors, including energy consumption, generation, and system size. Interested customers can download this calculator and input inflow/outflow data to estimate the impact to their bill.