Virtual Customer Assistance Days

Today in Michigan, more than 1.3 million people live below the federal poverty level. Our state's struggling economy, coupled with our unforgiving winters, means a greater need for energy assistance. We partner with the Michigan Department of Health and Human Services, the Michigan State Housing Development Authority and local energy assistance agencies to provide case management solutions, energy efficiency education and energy assistance to customers in need.

Our services include:
  • Help with applying for energy assistance (State Emergency Relief)
  • Tips to help you reduce your energy bills
  • Access to various human services agencies

2022 - 2023 Schedule

Customer Assistance Days will resume in the 2022-2023 fiscal year. Stay tuned for 2022-2023 schedule of virtual customer assistance days.

In-Person Customer Resource Fair: 12/16/2022

For more information, please call (800) 477-4747.

All customers who attend these events must have the following items:

  • Valid Michigan ID for all household members over the age of 18, such as a driver’s license, state ID, Detroit ID or passport
  • Social Security cards for all household members regardless of age
  • Proof of income for the last 60 days — eight weekly pay stubs, four bi-weekly pay stubs or two monthly pay stubs
  • 2022 Supplemental Security Income or Social Security Statement

Low-income families may qualify for the Low Income Self-Sufficiency Plan. This program allows you to make affordable monthly payments based on your income.