Virtual Customer Assistance Days

Today in Michigan, more than one million people are living below the federal poverty level. Our state's struggling economy—coupled with our unforgiving winters—means the need for utility bill payment assistance is great. DTE Energy partners with local agencies and organizations to provide case management solutions, energy efficiency education and utility payment assistance to customers in need throughout the year.

Our services include:
  • Help with applying for energy assistance
  • Energy efficiency and education—tips to help you reduce your energy bills
  • Access to various human services agencies and more

2021 - 2022 Schedule

Due to COVID-19 guidelines and protocols, we will not be hosting any in-person Customer Assistance Days this year. Instead, we have organized with the agencies listed below to host Virtual Customer Assistance Days where additional staff is ready to answer your questions and apply for programs easily. Though we have organized these Virtual Customer Assistance Days, you can still call us or one of our partner agencies at any time to seek financial assistance.


All customers who register for DTE events must bring the following items:

  • Valid Michigan ID for all household members over the age of 18, such as a driver’s license, state ID, passport, etc.
  • Social Security cards for all household members regardless of age
  • Proof of income for the last 60 days—eight weekly pay stubs, four bi-weekly pay stubs or two monthly pay stubs
  • 2020 Supplemental Security Income, Social Security Statement

Low income families may qualify for DTE Energy’s Low Income Self-Sufficiency Plan. This program allows you to make affordable monthly payments based on your income.