Landlords

What is a landlord?
A landlord is a person or company that owns properties that are leased or rented to others. Landlords may authorize an individual or company to conduct account business on their behalf.
What services are available for landlords?
DTE Energy provides the following services for landlords to help manage their accounts:
What are the benefits of using online Landlord Utility Management?
Landlords can easily manage their DTE utilities for all their rental property in one central online location. Benefits of using online Landlord Utility Management include:
  • Manage Automatic Transfer Service (ATS) program enrollment for both commercial and residential rental properties.
  • Self-identify as a landlord for property without enrolling in ATS. This enables landlords to easily view the status of all their rental properties in one location and allow them to receive tenant shutoff notifications on registered properties.
  • Analyze, track, download and print energy usage information for rental properties at any time.
  • Submit start and stop requests for electric and natural gas service.
  • View and track utility status of a rental unit, including pending move-ins and move-outs.
  • Update landlord program mailing addresses, including both addresses for billing mailings and tenant shutoff notifications.
  • Create and manage delegate users to assist you with property management. Landlords can choose to assign either full access or view only access to their online account.
What should I do if I can’t see all my properties on the Property Management page?
Verify that each rental unit has been added to your profile. If you still don’t see the unit, please call our Landlord Assist Line at 800.482.8720, select option #2 for assistance.

Automatic Transfer of Service Program

What are the benefits of enrolling in the Automatic Transfer of Service Program?
The Automatic Transfer of Service (ATS) program provides an efficient transfer of service responsibility from the tenant to the landlord without service interruption. Landlords who enroll in the ATS plan also receive these additional benefits:
  • Automatically transfer electric and/or gas service into your name when a tenant takes service out of their name—no phone calls or waiting.
  • When enrolled, the $5.00 new service fee is waived whenever service is transferred into a landlord’s name.
  • Enroll or remove units from ATS online.
  • Easily view the status of all rental properties in one location online.
  • If service becomes subject to disconnection for nonpayment while under a tenant’s name, DTE Energy will notify the landlord of the pending disconnect via US mail.
  • Analyze, track, download and print energy usage information for rental properties at any time.
How do I enroll in the Automatic Transfer of Service program?
Participation in the Automatic Transfer of Service (ATS) program can be initiated in three ways:
  1. Register or sign in at dteenergy.com. After registering, you can enroll your properties in ATS.
  2. Complete an Authorization for Automatic Transfer of Service Form and email it to landlord_acct@dteenergy.com or mail it to the address on the form.
  3. Contact Landlord Customer Care at 1.800.482.8720. Select option #2 for assistance.
How do I remove or end the Automatic Transfer of Service program?
Removal from the Automatic Transfer of Service (ATS) program can be initiated in one of four ways:
  1. The easiest and fastest way to end your Automatic Transfer of Service program is to do so online in the Property Management section.
  2. Landlords who don’t have internet access will need to submit a legibly written and signed request by email to landlord_acct@dteenergy.com, or by mail to:

    DTE Energy, Attn: Landlord Customer Care
    4420 44th St. SE, Ste. B
    Grand Rapids, MI 49512-4011.

    Please provide the following information with your request: The address(es) to remove, signature and social security or tax identification number.

    PLEASE NOTE: Removals from the ATS program will not impact energy service to units in a tenant’s name. Any vacant units billed to the landlord at the time that they are removed from the ATS program will remain in the landlord’s name unless the landlord specifically requests to have a disconnect order placed on that unit and access to the meter is provided. If disconnection isn’t requested, the addresses removed from ATS that remain in your name may be billed under a new account number.
  3. Landlords can also complete the Removal page of the Transfer of Service Form (PDF), and email the completed form to landlord_acct@dteenergy.com or mail it to the address on the form. Please be sure to check any applicable boxes on the form.
  4. Contact Landlord Customer Care at 1.800.482.8720. Select option #2 for assistance.
What are the terms and conditions for enrolling in the Automatic Transfer of Service program?
Is it still possible for my utility services to ever become disconnected if I have the Automatic Transfer of Service (ATS) program?
Yes. ATS does not apply where DTE Energy discontinues electric or gas service due to nonpayment, safety concerns or due to any violation of DTE Energy policies. This action can be taken against a tenant without notice to the landlord. If the service becomes subject to disconnection for nonpayment while under a tenant’s name, DTE Energy will make a courtesy attempt to notify the landlord of the pending disconnect via US mail. These shutoff notifications will only be mailed to landlords if they have provided us with a mailing address specifically for tenant shutoff notifications. It is the landlord’s responsibility to update this special shutoff notification mailing address with DTE either online or by speaking with a landlord specialist at 800.482.8720. Select option #2 for assistance.
Under what conditions could my Automatic Transfer of Service Agreement end if I don’t request it to?
DTE Energy reserves the right to cancel a service contract on any or all properties at any time if the landlord’s bills are not paid in a timely manner or if there are repeated attempts to avoid responsibility for electric/gas units used by the landlord, as determined by DTE Energy.
If my Automatic Transfer of Service Agreement is ended, under what circumstances can I reenroll?
Properties removed from the Automatic Transfer of Service program must remain off the program for 12 months. After 12 months, a landlord may reenroll the same property by calling 1.800.482.8720 or sending in an Authorization for Automatic Transfer of Service Form.
If I enroll in the Automatic Transfer of Service program, how will I know when an address gets transferred into my name?
If the tenant calls DTE Energy at 800.477.4747 and our requirements are met, the tenant will receive a confirmation number and service will be transferred into the tenant’s name on an agreed-upon date. DTE Energy will send the landlord a letter or an email when a service has been placed in a landlord’s name.
Can I enroll my property in the Automatic Transfer of Service (ATS) program for only the winter months?
No. Currently, DTE Energy only offers the ATS as year-round protection. However, please check our site often for updates to this process.
Can I request that the utility service be transferred into my name, even if the tenant’s service is disconnected for nonpayment?
If a tenant is disconnected for nonpayment, utility service cannot automatically be transferred into a landlord’s name; however, landlords enrolled in the Automatic Transfer of Service program can request to have utility service turned back on under their name, provided they accept responsibility for that utility service going forward. This can be done online by clicking on the Start Service Link next to the applicable property in the Property Management section or by calling the Landlord Customer Care team at 800.482.8720 (select option #2), Monday through Friday, 8 a.m. to 6 p.m.

Landlord Property Registry (Without ATS)

What are the benefits of Landlord Property Registry?
Any DTE Energy customer who owns property that they lease or rent to others can now easily manage their utility services for their rental property all in one online location. This service is free and does not require the enrollment in the Automatic Transfer of Service program. Benefits of joining the Landlord Property Registry include:
  • Easily view the status of all rental properties in one location online.
  • Service will be disconnected upon tenant request instead of being transferred into Landlord’s name. Landlords who register will not become financially responsible for service if a tenant moves out unless they contact DTE Energy to place service in their name.
  • If service becomes subject to disconnection for nonpayment while under a tenant’s name, DTE Energy will still make a courtesy attempt to notify the landlord of the pending disconnect via US mail so long as the landlord has provided us with a valid mailing address specifically for tenant shutoff notifications.
  • Receive information about future Landlord program improvements.
How do I register as the owner of my rental property?
Landlord Property Registration can be initiated two ways:
  1. Register or Sign in at dteenergy.com. After registering online, you can enroll all your rental properties.
  2. Contact Landlord Customer Care at 1.800.482.8720. Select option #2 for assistance.
How do I remove myself as the owner of a rental property?
Removing property from the Landlord Program can be initiated two ways:
  1. The easiest and fastest way to remove property you no longer own is to do so online in the Property Management section.
  2. Landlords who don’t have internet access can contact Landlord Customer Care at 1.800.482.8720. Select option #2 for assistance.
What are the terms and conditions for registering as the landlord for my rental property?
Landlords must be the legal owner of the property and must be a registered DTE Energy customer who can provide either a federal tax identification number or Social Security verification.

The property must have at least one metered utility under DTE Energy and cannot have more than one listed landlord.
Will my utility service be protected against shut off for my rental property if I register as the landlord for that property?
No. If you’d like to protect your rental property from being disconnected, you must enroll in the Automatic Transfer of Service program.
If I register as the landlord for a property but do not enroll in the Automatic Transfer of Service (ATS) program, will I receive notification if utility service at that property becomes subject to disconnection for nonpayment while under a tenant’s name?
Yes. All landlords will receive shut-off notification of their registered properties. If service becomes subject to disconnection for nonpayment while under a tenant’s name, DTE Energy will notify the landlord of the pending disconnect via US mail. (This particular notification cannot be sent via email or text and there is currently no option to opt out of receiving it.)
How do I update the address where I receive notifications about service being subject to disconnection for nonpayment while under a tenant’s name?
Please check our site often for updates to this process as this function should be available online soon under the Property Management Section. In the meantime, Contact Landlord Customer Care at 1.800.482.8720. Press option #2 for assistance.
Will I be notified if my tenant moves out of a property if I register as the landlord for that property but do not enroll in the Automatic Transfer of Service (ATS) program?
No. Landlords who have only registered their property but have not enrolled in ATS won’t receive notification when a tenant moves out. Registered landlords without ATS will, however, have the ability to monitor the real-time status of their registered property online in the Property Management section where they will be able to view move in and move out dates as well as pending disconnection activity.
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