Billing

Frequently Asked Questions

Shutoff Protection Plan (SPP)


Who is eligible for the Shutoff Protection Plan?

How does one qualify as low income?

What is the enrollment period?

Can I enroll in SPP if I am receiving Energy Assistance from the State of Michigan?

Can I get State Emergency Relief (SER) assistance from Michigan Department of Human Services?

Can I file for a Home Heating Credit (HHC) after enrolling in the SPP?

How does SPP work?

If I'm enrolled in the Home Protection Plus (HPP) program, do I pay the HPP amount in addition to the SPP monthly plan amount?

Can I have more than one account enrolled in the SPP?

What if I miss a monthly payment on SPP?

Can I get reminders of when my SPP plan amount is due?
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