Frequently Asked Questions


What is DTE Energy's bill payment policy?

What payment methods are accepted?

What does "Payment Name" mean when I add an account?

My credit card has expired. Can I change it online?

How do I change the name I assigned to my payment method?

How many payment methods can I keep on my account?

What are the maximum and minimum payments accepted online?

Why can't I pay using a bank account?

Can I make a same day online payment?

How do I know my online payment has posted?

How do I modify or cancel a scheduled payment?

Why did my payment fail?

How do I pay multiple accounts?