Billing Frequently Asked Questions

Billing

Frequently Asked Questions

Billing Frequently Asked Questions image

Payments

We bill on a monthly basis. Bills are due 17 days after mailing. If you are mailing your payment, please allow 5-7 days for postal delivery to assure your payment arrives before the due date. Balances not paid in full by the due date will be charged a 2 percent late fee and the account may become eligible for shutoff action to any and all meters attached to the account.

Any additional DTE Energy program a customer is enrolled in — such as Home Protection Plus® — is subject to the terms of that existing contract. The program(s) may be discontinued if the bill is not paid in full or per the existing payment arrangement. 

If you are having difficulty meeting your financial obligations, we offer many forms of energy assistance, including: 

DTE Energy accepts payments from checking and savings accounts. Eligible customers can pay with a Visa®, Mastercard® or Discover® debit or credit card. Cash payments are also accepted at our DTE Energy Bill Payment Kiosks.

The payment method's nickname allows you to describe your different payment methods for easy identification. The only requirements are the description must contain 45 characters or less and must be unique for each payment method.

An expired credit or debit card can be edited online at any time. A card which has not yet expired may be updated with a new expiration date, card verification value (CVV) code or ZIP Code.

Sign in to your account and go to the Manage Payment Methods page. On this page you can edit and delete any payment method.

Once saved, payment method nicknames can be modified. To edit your saved payment method's nickname, sign in to your account. Once signed in, residential customers can go to the My Payment Methods page, business customers can go to the Manage Payment Methods page. Click on the edit link and update the payment nickname.

Each user may store up to five payment methods.

The credit/debit card maximum payment limit is $99,999.99. The checking or savings maximum payment limit is $499,999.99. The minimum payment accepted for both is $1.00.

We do not accept payments from a bank account if there have been issues with multiple returned payments within the last 12 months. Eligible customers may use a credit or debit card to pay online. Cash payments are also accepted at our DTE Energy Bill Payment Kiosks.

Payments can be scheduled to post to your DTE Energy account as early as the same business day or up to 60 days in advance. Payments made after 1 p.m. will automatically be applied on the next business day.

Sign in to your online account and go to the My Billing & History (residential) page or Billing & Payment History (business) page to view your payment history. Depending on the status of your payment, you will see one of following statuses.

Pending
This status will appear if you have initiated a payment for today or scheduled payments for up to 60 days in the future. Payments made for today's date cannot be canceled or modified. Future scheduled payments can be modified or canceled.

Received
This indicates your payment has been processed by our billing system. If the payment was successfully processed, the amount of the payment will be reflected in your amount due.

Note: A payment indicated as “processed” may not have successfully been posted to your account. We may have had difficulty taking your online payment if any of your payment information is incorrect and/or has not been updated. For example, if you have been issued a new credit card and your expiration date has changed, your payment will not be processed. Always check with your financial institution to ensure electronic payments have been successfully posted.

Canceled
If you cancel a payment for any reason, it should be viewable online for 60 days.

Payments can be scheduled or canceled up to one business day before the scheduled payment date. Same day payments cannot be canceled or modified online.

To modify a scheduled payment, sign in to your account. Residential customers can go to the My Billing & History page and business customers can go to the Billing & Payment History page. Payments eligible to be modified will have cancel and edit options.

After the change has been successfully processed, you will receive a new confirmation number and the billing and history page will be updated.

If we are unable to process your payment, most likely it was declined by your financial institution. Common reasons for declined payments include:

  • Your credit or debit card information has expired or is incorrect.
  • Your bank account information is incorrect.
  • You have Insufficient funds.
  • Your financial institution has placed a hold on your account.
  • A fraud alert has been put on your account.
     

You will either need to change your payment method or call your financial institution directly.

If you receive multiple statements, you may pay up to five accounts in a single transaction at one time. When you sign in, go to the Current Bill page and use the checkboxes on the right-hand side to select up to five of your accounts. To pay more than five, you will need to initiate a second transaction.

Each grouping of payments must be made using the same payment method and date. To initiate multiple payments using different payment methods or dates, you will need to pay each bill separately. Splitting your payment between two payment methods is not an option for one transaction.

Yes, you will need to add two new payment methods or use previously saved payment methods to split your payment. The split payment option is within the Payment Center in the Payment Method section. You will be able to edit your payment amount between both payment methods once you select each payment method.

Guest pay does not allow a split payment.