Billing Frequently Asked Questions

Billing

Frequently Asked Questions

Billing Frequently Asked Questions image

eBill Paperless Billing

You may unenroll from eBill Paperless Billing at any time. Once your cancellation request has been processed, you will begin receiving a paper bill again.

The same late payment charges that apply to paper bills apply to eBill Paperless Billing. A 2 percent late fee is charged to any account paid after the due date.

When you are enrolled in eBill Paperless Billing, you will no longer receive newsletters or inserts in the U.S. mail. However, all bill inserts are available online.

Yes, multiple accounts can be enrolled in eBill Paperless Billing to cut down on paper bills. Each account must be enrolled one at a time — there is no "batch" enrollment — but adding one just takes a couple of clicks.

Yes. We use industry-standard encryption technologies when transferring customer data. When we transfer sensitive information, we redirect you to a secure server that encodes all the data before it is transmitted over the Internet. For security reasons, bill details are not sent via email. For security and privacy, you must sign in at dteenergy.com with your user ID and password to view your bill statements.