Billing Frequently Asked Questions

Billing

Frequently Asked Questions

Billing Frequently Asked Questions image

Dynamic Peak Pricing/Critical Peak

To enroll, please call a DTE Energy representative at 855.836.6707. Customer representatives are available Monday through Friday, 8 a.m. to 5 p.m., and Saturday, 8 a.m. to 2 p.m.

Please call 855.836.6707 and a DTE Energy representative can help. Customer representatives are available Monday through Friday, 8 a.m. to 5 p.m., and Saturday, 8 a.m. to 2 p.m.

In addition to motivating you to be more cost-conscious about energy use, the Dynamic Peak Pricing Rate is intended to help level out the peaks and valleys of energy demand throughout the whole system. As a public utility, we are required to have enough energy available to serve peak loads. Keeping peak loads down means we can reduce the need to build additional power plants or spot purchase expensive power from outside our state. Ultimately, that helps keep power costs lower for all energy users.

Critical Peak is the time when the most energy is being used on our system. Electricity use is heaviest Monday through Friday, 3-7 p.m., most often during hot summer months. If conditions warrant, it is possible to have Critical Peak events on consecutive days. Pre-cooling your house before 3 p.m. on weekdays can help keep your home comfortable while using the less expensive rate.

The $1.00 per kWh Critical Peak charge is not intended to be punitive, but to motivate you to reduce energy use. The Dynamic Peak Pricing Rate (of which Critical Peak is a part) is designed to be revenue neutral. That means that even if you don’t change your energy usage, your bills should be nearly the same as they would have been on the standard Residential Rate. You pay more for energy during Critical Peak and On-Peak times, when supply is tighter and demand is highest. During Mid-Peak hours, you pay about the same as other customers. But during Off-Peak weekday hours, weekends and designated holidays, you pay significantly less than customers on the standard Residential Rate. By taking charge of your energy use, you can save. How much you save is dependent upon the choices you make.

The terms of the DPP Rate allow up to 20 events (80 hours) in any calendar year.