Shutoff Protection Plan (SPP)

If you're having trouble managing your energy bill payments, the Shutoff Protection Plan can help. It can put you back on track to paying your overdue balance while avoiding the cost and inconvenience of a service shut off.


How Does SPP Work?


The Shutoff Protection Plan is designed to help you pay your overdue balance by dividing it into equal portions that are added to future DTE Energy bills. Your payment amount is calculated by dividing the past due balance into smaller payments and projected future monthly bills. These two amounts are combined into a new monthly payment.

Enrollment in Shutoff Protection Plan is available to low-income customers and senior citizens year round. Enrollment requires income verification and an initial down payment. The amount of the down payment will affect the monthly payment amount. Making a larger down payment will result in a lower monthly payment amount.


Eligibility


Shutoff Protection Plan is available to low-income customers and senior citizens year round. It can provide protection from service disconnection if plan payments are made on time.


What's required?

How to enroll?

What happens next?

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